Metrocentre’s Pre-paid Maestro card

Metrocentre’s Pre-paid Maestro card makes an ideal gift. Gift Cards can be used at hundreds of stores, specialist shops and Metrocentre's restaurants and leisure attractions. The Metrocentre Gift Card works in a similar way to other MasterCard®Maestro cards and can be used at participating retailers that display the Maestro Acceptance Mark


You can deposit up to £1,000 on a single card and it can be used as many times until the balance has been exhausted.Gift Cards are available to purchase from Customer Service Desks at Metrocentre or online. When Cash purchases of £100 -£400 one form of ID, £400 and over one form of 'first class' ID or two forms of 'secondary' ID. Card purchases of £400 -£800 one form of ID, £800 and over one form of 'first class' ID or two forms of 'secondary' ID. For all purchases we will record your name and address details


Gift Cards purchased online and delivered by post or courier will require activation before they can be used in a store. Please follow the instructions provided in the shipping confirmation email received following purchase of the card. If you need any assistance with card activation please contact Customer Services on 0844 774 4277.

Click here to purchase your Metrocentre Gift Card online.

Gift Card FAQ's

1. WHERE CAN I USE MY GIFT CARD?

You may use your Gift Card at participating retailers within the following shopping centres owned or operated by Capital Shopping Centres PLC, including; Braehead, Renfrew; Chapelfield, Norwich; Eldon Square, Newcastle; Lakeside, Thurrock; Metrocentre, Gateshead; The Chimes, Uxbridge; The Glades, Bromley; The Harlequin, Watford; The Potteries, Stoke-on-Trent; and Victoria Centre, Nottingham.

2. HOW DO I USE THE CARD?

Firstly, sign the card on the reverse. When you wish to spend on the card simply present it to a participating retailer in the same way as any other debit card. The retailer will process the transaction and ask you to sign the debit card receipt in the normal way. It is always a good idea to check your balance before spending on the card.

3. WHERE CAN I CHECK MY BALANCE?

You may check your balance at the shopping centre Customer Service desk, online at http://www.metrocentre.uk.com/Shopping/Balance-Checker, by text message or by telephoning Flex-e-vouchers Ltd Customer Services on 0844 774 4277 (Please remember to quote the unique passcode that is shown on the receipt supplied with your Gift Card).

For the text service please send a message starting BAL and be followed by your full card number to 60030. A charge of 25p+ standard network charges for text messages will apply, including responses to invalid card numbers. These charges will be levied by your mobile telephone service provider and not by Flex-e-vouchers Ltd Customer Services.

4. WHAT DO I DO IF I HAVE LOST MY GIFT CARD?

If you lose your Gift Card please telephone Customer Services on 0844 774 4277. You will not be responsible for any transactions on the card after notifying Customer Services.

5. DO ANY CHARGES APPLY?

No charge is made for issuing the Gift Card or for its general use. Some fees and charges do apply to cover certain administrative costs such as gift card redemption or replacement, please see terms and conditions for full details. The Gift Card expiry date of your Gift Card is shown on the receipt supplied with your Gift Card.

6. DOES MY GIFT CARD NEED TO BE ACTIVATED?

If your Gift Card was purchased at a shopping centre it does not need to be activated. If it was purchased online and delivered by post or courier it will require activation. Please follow the instructions provided in the shipping confirmation email received following purchase of the card. If you need any assistance with card activation please contact Customer Services on 0844 774 4277.

For a copy of Metrocentre's Gift Card terms and conditions, please click here.

Corporate Gift Cards

Hundreds of companies purchase Metrocentre Gift Cards as sales incentives, long service awards, or as recognition for outstanding work. Our Gift Cards can be loaded up to the value of £1,000 and the balance can be spent a little at a time, or all at once, similar to a debit card.

To order by cash or credit / debit card, please visit our Customer Services Desks and you can collect your Cards straight away. Or alternatively, bring a completed order form and cheque to the management suite on the first floor, Town Square, next to House of Fraser during office hours (9am until 5.30pm) and ask for a member of the Administration Team, or post your form to Gift Card Orders, Centre Management Offices, Metrocentre, Gateshead, Tyne and Wear, NE11 9YG.

For more information, please telephone the Metrocentre Administration team on 0191 493 0200 or e-mail metrocentre-information@capshop.co.uk

Click below for our Gift Card corporate order form including full details on how to make payment, delivery methods and terms and conditions.

When purchasing Gift Cards with cash or credit/debit card you will be asked to provide proof of your identity as described above; if you choose to pay for your Gift Cards using BACS transfer you will be asked for the following identification, under £500 one form of ID and a note of your name and full address and over £500 either one form of 'first class' identification or two forms of 'secondary' identification and a note of your full name and address.

Gift Card non-participants

Metrocentre’s Gift Card is accepted in hundreds of stores, restaurants and leisure facilities throughout the Centre. The following stores do not currently accept Gift Cards:

  • Appy Feet
  • 3 store
  • Beckleberry's
  • Boutique Cards
  • Brooklyn Barber Shop
  • Choices Newsagent
  • Cookery Nook
  • Early Learning Centre
  • Fossil
  • Greggs
  • Herbal Inn
  • Ice & Easy
  • Hollywood Nails
  • Marcantonios
  • Millie's Nails
  • Orange
  • Petite Delice
  • Petit Diable
  • Phones 4 U
  • Poundland
  • Shakeaholics
  • Sweet Factory
  • Sweets Galore
  • Sweet Sensations
  • Wetherspoons

Cards are issued by Newcastle Building Society ("NBS") pursuant to licence by MasterCard International Incorporated. NBS is authorised and regulated by the Financial Services Authority as an issuer of e-money (registration no. 156058).

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